BM
Legal & Privacy

Privacy Policy

Last Updated: September 2026

At Biswas Market (accessible from https://biswasmarket.in and our official Android Mobile Application), one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information collected and recorded by Biswas Market and how we use and protect it.

1. Information We Collect

When you use Biswas Market to browse products, register an account, or place grocery orders, we may collect the following information:

  • Personal Details: Full Name, Email Address, and Mobile Phone Number.
  • Delivery Information: Delivery Address, Landmark, City, State, and Postal PIN Code.
  • Order History: Products purchased, quantities, pricing, order dates, and payment methods.
  • Device & Network Data: IP address, browser type, and operating system for session security and fraud prevention.

2. How We Use Your Information

We use the collected information strictly for operational and customer service purposes:

  • To process, fulfill, and deliver your grocery orders to your doorstep within our delivery timeframes.
  • To send order confirmation, live delivery tracking updates, and tax invoices via SMS, Email, or WhatsApp.
  • To provide customer support and respond to product inquiries, refunds, or replacement requests.
  • To maintain your secure account, saved delivery addresses, and order history.
  • To detect and prevent fraudulent transactions and maintain platform security.

3. Payment Information & Security

Online payments on Biswas Market are processed securely via Razorpay (PCI-DSS Level 1 Compliant Payment Gateway). We do not store your complete debit/credit card numbers, CVVs, net banking credentials, or UPI PINs on our servers. All communication between your device and our servers is encrypted using industry-standard SSL/TLS (HTTPS) encryption.

4. Third-Party Service Providers

We only share your necessary details with verified third-party service partners to fulfill your orders:

  • Payment Processors: Razorpay for secure online payment gateway services.
  • Delivery Partners: Assigned delivery riders receive your delivery address and phone number solely to complete doorstep drop-offs.
  • Communication Gateways: SMS / WhatsApp providers for sending transactional order notifications.

We never sell, trade, or rent your personal data to third-party marketing or advertising agencies.

5. Cookies & Local Storage

Biswas Market uses essential cookies and local browser storage to keep you logged in, retain your shopping cart items, and remember your session preferences. You can configure your browser to reject cookies, though some features like checkout may require active session cookies.

6. Your Data Rights & Account Deletion

You have the right to access, update, or request the deletion of your personal account data at any time. You can manage your saved addresses directly from your Account Dashboard or contact our support team to request permanent account deletion.

7. Contact Information

If you have questions, feedback, or concerns regarding this Privacy Policy, please reach out to us: